These terms and
conditions cover all instruments, bows, and cases sold
by Lashof Violins as well as repairs. Specific
terms and conditions apply to certain items, so please
read this warranty in its entirety.
warranties its instruments cases and bows to be free of
defect in material and construction
as described in detail below. Lashof
Violins will, at its option, repair or replace any item
found to have been defective in materials or manufacture
under the terms stated here to the original purchaser.
Lashof Violins shall be the sole arbiter of eligibility
for warranty repair or replacement. Lashof Violins'
liability is limited to repair or replacement of
defective items. Lashof Violins reserves the right to
make changes to this warranty. The policies in place at
the time of purchase will be honored.
Lashof Violins limited warranty on instruments applies only to
the original purchaser and
warranties its instruments to be free of
defect in material and construction for 5 years. Warranty does not cover
strings (why strings break
and other maintenance tips). Warranty on
pegs, chinrests, endpins and tailpieces are limited to
one year. Bridges are covered by warranty for a period
of three months.
Damage caused by neglect or misuse of
instrument is not covered. Please note that exposure to
excessive heat, cold, dryness, or moisture is considered
neglect. Warranty is void if any repair or attempt to
repair instrument by customer or by another store.
Instrument adjustments to sound and feel are not covered by this warranty.
Normal wear caused by normal use of items is not covered
by this warranty.
Please note that openings in an
instrument’s seams are common and are covered for a 6
month period due to the nature of wood and its
reactions to seasonal changes. Lashof Violins
instruments have been made using traditional hide glue
to help prevent cracks to the wood. All Lashof Violins
instruments are stable at 40% humidity and cracks to the
instruments are NOT covered as they are the result of
improper care. To
avoid seam openings or cracks caused by extreme or
sudden changes in temperature or humidity, please
protect your instrument by maintaining humidity levels
between 40% and 60%, and do not expose your instrument
to temperatures above or below those generally found
comfortable by people (roughly 50-90 degrees
Limited warranty applies only to the original purchaser
of the bow and it is limited to be free of
defect in material and construction for 1 year. Hair is not covered by warranty, except for
its installation. Original hair
installation is covered for a period of six months as it
is recommended that the hair be changed every 6 months.
Bow hair eating bugs (carpet beetle) can chew on
unattended bows. Lashof Violins is not responsible for
hair that has been attacked by these bugs. To help
prevent this, use your bow regularly or store in a sealed
plastic bag. Damage caused by neglect or misuse of bows is not
covered. Damage caused by normal wear is not covered
(such as scratches).
Warranty is void if any repair or
attempt to repair bow by customer or by any other store.
Wooden bows react to changes in temperature and humidity
just like the instruments. One common result of exposure
to extremes of temperature or humidity is the warping or
loss of curve (camber) to the bow. The Lashof Violins
warranty covers this warping for 6 months.
Please also note
that bows left tightened for long periods of time are
likely to warp or break. To protect your bow from warping, always
be sure to loosen it after playing. Cracks to the
head or shaft of the bow are not covered for any reason.
Wood bows, by their design, are prone to cracks at the
head and no other damage may be visible. Bone, silver,
plastic or imitation ivory tip plates are designed to
protect the bow’s fragile tip. These can be damaged
either by dropping or hitting of the bow tip. They can
also become loose over time from changes in humidity and
temperature. For these reasons, Lashof Violins
limits its warranty of tip plates for 12 months and limits the repairs to re-gluing
then only if Lashof Violins has performed any rehair of the bow. Chips to the point of the bow
tip are not covered.
Warranty applies only to original purchaser of case.
Damage caused by either normal wear, misuse, or
neglect is not covered. Lashof Violins' warranty
responsibilities and liabilities are limited to repair
or replacement of defective cases or parts for one year from the
date of purchase. Due to manufacturer changes in design,
we are not responsible to exactly match the repaired
item. Damage to instruments, bows, or other
personal property being stored or transported in Lashof
Violins cases is not covered by this warranty. Used cases are sold as-is and are not eligible for returns or exchanges.
Due to changes in
humidity and temperature and the fluctuation of wood
caused by such, Lashof Violins’ warranty is limited to
1 year for all repairs, unless otherwise noted on
receipt. Bridges are not covered against breakage or
Bow rehairs are limited to the installation of
hair and do not cover loss of hair due to insects or to
hair that stretches or shrinks due to climate.
Damage caused by neglect and misuse (ie. improper
humdification, dropping of the instrument, etc.) are not
covered by warranty.
Artistic restorations on musical instruments are subject to the
interpretation of the individual restorer and as such
cannot be offered with a guarantee of specific results
regarding varnish color or tonal characteristics. Our
goal is to bring out the unique and best voice in
each instrument while maintaining the integrity as to
what the original maker had in mind.
All warranty work must be performed by Lashof Violins
and warranty coverage will be at the sole discretion of
Lashof Violins. Strings are not covered once installed.
do strings break?
invoice required for all returns.
All regularly-stocked sheet music may be returned
for store credit up to one week after purchase--music
may not be written in and must be in new condition
(clean and free from defects, creases, etc; Red dot
Cases and Shoulder Rests
Cases and shoulder rests may be returned for
store credit up to 2 weeks from purchase--the items must
be in original packaging (when available), show no wear, and
must be in new condition (clean and free
Strings may be returned for store credit for up to 30
days after purchase; strings must be unused, intact, and
in original packaging; string packaging must show no
wear. Returned unused strings are subject to a 10% restocking
fee. Installed/Used strings are not returnable.
Instruments and Bows
We encourage customers who are uncertain about purchasing an instrument or bow to take advantage of our free trial program.Instruments and bows may be returned for a full refund for up to one week after purchase. Returned instruments/bows must be in the same condition in which they were sold. Intruments/bows not returned in original condition may be subject to devaluation/repair fees. Instruments and bows taken out on trial and purchased are only eligible for use as a trade-in and are subject to our trade-in policy.
and other items not listed may be returned for store
credit for up to 30 days after purchase and may be
subject to a 10% restocking fee. Returned accessories must be in
original packaging (when available), unused, and in new
Installed Strings/Instrument Parts, Electronics, Bridges, and Rosin are